When am I charged?
You pay when MOVI confirms the price for a buy, a shipment, or a consolidation. Tracking shows what is still due.
How can we help?
Short answers first, then a message to the team if you still need one.
How do I track without an account?
Open Track and enter the reference on your receipt. No sign-in is required.
What if something goes wrong?
Message support from your account. Include the MOVI tracking or locker number.
Which languages does MOVI use?
English and French. The EN / FR switch is on every main screen and is remembered on this device.
Contact support
We reply within 24 hours, in English or French.